Introducing Event Storming
Законы UX-дизайна. Понимание психологии пользователя - ключ к успеху
Daniel Rosenberg
UX Magic
Designing Connected Content: Plan and Model Digital Products for Today and Tomorrow (Voices That Matter)
Mental Models: Aligning Design Strategy with Human Behavior
Practical Empathy: For Collaboration and Creativity in Your Work
Observing the User Experience: A Practitioner's Guide to User Research